Returns & Refunds Policy

At Makhana House, food safety and customer satisfaction matter. Please check your parcel when it arrives and contact us promptly if there is a problem.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, tampered with or different from what you ordered, contact us within 48 hours of delivery at support@makhanahouse.com or WhatsApp +91 9595993956. Include your order number, a description of the issue and clear photographs of the product and packaging. Please retain the product and packaging while we review your request.

Food safety and change-of-mind returns

For food-safety reasons, we generally cannot accept returns of opened food products or returns requested solely because a customer changed their mind or selected the wrong product. This does not affect remedies required by applicable consumer law or cases where a product is defective, damaged, unsafe or incorrectly supplied.

Review and resolution

We will review the order details and may contact you for more information. Depending on the circumstances, the resolution may be a replacement, refund or another appropriate remedy. Please do not send products back before we provide return instructions.

Refund processing

If a refund is approved, it will be initiated through the original payment method where possible. The time for the amount to appear depends on the bank or payment provider. For cash-on-delivery orders, we will contact you to arrange an appropriate refund method.

Order cancellations

Contact us as soon as possible if you wish to cancel an order. We will try to stop it if it has not been dispatched, but cancellation may not be possible after dispatch. If we cancel an order or cannot fulfil it after collecting payment, we will arrange a refund of the amount collected.

Contact us

Email support@makhanahouse.com, call +91 9595993956, or message WhatsApp. Location: Lohegaon, Maharashtra, India.