Privacy Policy

Privacy Policy

Last updated: 10 October 2026

Makhana House (“MakhanaHouse”, “we”, “us” or “our”) respects your privacy. This policy explains how information may be collected, used, shared and retained when you visit makhanahouse.com, contact us, create an account or place an order.

1. Information we may collect

  • Contact and delivery details: name, email address, phone number, billing address and shipping address.
  • Order information: products purchased, quantities, order total, delivery status, return or refund requests and customer-service communications.
  • Payment information: payment status, transaction reference and related details provided to us by the payment provider. Payments may be processed by third-party providers such as Razorpay. Your payment may also be subject to that provider’s privacy policy and terms.
  • Account and website information: account details, preferences, cookie identifiers, browser/device information, IP address and security or diagnostic logs, where collected by WordPress, WooCommerce or enabled services.

Please do not send payment passwords, one-time passwords (OTPs), full card details or other sensitive authentication information to us by email, phone or WhatsApp.

2. How we use information

We use information where reasonably necessary to:

  • accept, confirm, process, pack and deliver your order;
  • process or verify payments and handle cancellations, returns and refunds;
  • send order confirmations, shipping notifications and service-related updates;
  • respond to questions and provide customer support;
  • maintain accounts, website functionality, fraud prevention and security;
  • keep business, tax and transaction records and meet applicable legal requirements; and
  • understand or improve website performance where analytics or similar tools are enabled.

We will use personal information for other purposes only where permitted by applicable law or where we have an appropriate legal basis or permission.

3. When we share information

We do not publish your private order details for general viewing. We may share only the information reasonably needed with service providers that help operate the store, such as:

  • Payment providers (including Razorpay, where used at checkout) to process and verify payments;
  • Shipping and logistics providers (including Shiprocket and the selected courier) to create shipments, deliver orders and provide tracking;
  • Website and technology providers that host, secure, maintain or support the store; and
  • Authorities or professional advisers where disclosure is required or permitted by law, or necessary to establish, exercise or defend legal claims.

These providers may process information under their own terms and privacy notices. We do not control the privacy practices of independent third-party websites or services.

4. Payments

Payment methods shown at checkout are handled by the relevant payment provider. We may receive confirmation, transaction references and limited payment-related details needed to reconcile an order or help with a payment issue. We do not intend to store full card numbers, card security codes or payment passwords on this website. Please review the payment provider’s own privacy notice for details of its processing.

5. Shipping and order tracking

To deliver your purchase, we share necessary recipient, contact, address, parcel and order details with our shipping/logistics providers. You can visit the Shiprocket tracking page to check shipment updates. A tracking result may only be available after shipment details have been created by the seller or courier. The tracking service is operated by a third party and is subject to its own terms and privacy practices.

6. Cookies and similar technologies

WordPress, WooCommerce and enabled plugins may use cookies or similar technologies to support essential features such as the shopping cart, checkout, login, security and saved preferences. If analytics, embedded content or other optional services are enabled, they may also use their own technologies. Cookie availability and controls depend on your browser and the services active on the site. Blocking essential cookies may prevent parts of the store from working correctly.

7. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, customer support, accounting and tax records, handling disputes and complying with applicable law. The appropriate retention period depends on the type of information and the circumstances.

We use reasonable measures intended to protect information against unauthorised access, loss, misuse or alteration. However, no website, electronic transmission or storage method can be guaranteed to be completely secure.

8. Your privacy requests

Subject to applicable law, you may contact us to request access to or correction of your personal information, ask about how it is used, or request deletion where we are able to do so. We may need to verify your identity before responding. We may retain information that is required for legal, tax, accounting, security or dispute-resolution purposes.

To make a request, email support@makhanahouse.com with the subject “Privacy Request”. Please do not include passwords, OTPs or full payment-card details in your request.

9. Children’s privacy

This store is intended for general customers and is not designed to knowingly collect children’s personal information without appropriate involvement of a parent or guardian. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

10. Third-party links

Our website may link to third-party services, including payment, courier or tracking websites. When you follow such a link, the third party’s own privacy notice and terms apply. We encourage you to review them before providing information.

11. Changes to this policy

We may update this policy when our website, services or legal requirements change. The latest version and revision date will be published on this page.

12. Contact Makhana House

For privacy questions or requests, contact us:

This policy is intended to describe the store’s general practices. Actual processing depends on the features and third-party services enabled on the website. Please contact us if you have a question about a specific order or privacy request.

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